Flow Reception Counter

Delivery Information:

We endeavour to deliver all Sydney and Melbourne CBD and metro orders within a 3-5 working day time frame and Canberra, Brisbane and Perth CBD and metro orders within a 3-7 working day time frame.

If you require your items to be assembled or installed on site these time frames may be extended. Please contact us if you would like to know a time frame for assembly / installation prior to purchase.

For delivery to out of metro, regional and other States, average time frames are 5-10 working days.

If delivery of your order is likely to exceed these time frames please be assured that we will contact you. 

Custom made goods are an exception to these time frames and have a lead time specified in the product description or as specifically quoted.

In the event where a certain product is out of stock, the dispatch of your order may be delayed.  Rest assured, one of our friendly staff will be in contact with you should this happen.  You will be offered the opportunity to wait for the product or to receive a refund.

Delivery charges (where applied) are generally for one man delivery for smaller items and two man delivery for large items. Occasionally where only one man delivery for larger items is possible (particularly in out of metro and regional areas) assistance may be required to unload goods and you will be contacted should this be necessary. 

Delivery charges through the website are to ground floor and upper levels with lift access only.  Please contact us for a delivery quote if you require delivery to upper levels via stairs.

AT THE TIME OF DELIVERY PLEASE CHECK YOUR PACKAGES FOR ANY SIGNS OF DAMAGE OR MISHANDLING.  PLEASE WRITE ANY CONCERNS ON THE DELIVERY PAPERWORK PRIOR TO SIGNING FOR THE GOODS.  PHOTOGRAPHIC EVIDENCE OF ANY DAMAGE/S MAY BE REQUIRED BY OUR INSURERS.  PLEASE REPORT ANY DAMAGE/S TO US WITHIN 48 HOURS OF RECEIVING.

Goods are delivered fully packaged.  If you have selected the option for us to assemble/install the items for you the assembly/installation charge includes removal of all packaging from your site.

Free Pick Up is also available, however due to our extensive range, goods are warehoused in several locations and States.  Please contact us to check if the item/s are available for collection near you

Returns Information:

Change of Mind or Incorrect Choice: 

Returns and exchanges are permitted within 7 days of purchase if the packaging is unopened (excluding custom made items).

If the item has been assembled or installed at the purchaser's premises, we are unable to accept returns for change of mind or incorrect choice.

A 20% restocking fee will apply to items accepted for return or exchange due to a customer’s change of mind or incorrect choice.  In this instance it is the customer's responsibility to bear the cost of returning the item.

Faulty or Damaged Goods: 

Customers have the full protections of the Consumer Guarantees under Australian Consumer Law for faulty, defective or damaged goods.  Please notify us of items received in a damaged condition within a reasonable time frame to ensure your right to the Consumer Guarantees.

Custom Made Items:

PLEASE CHOOSE CAREFULLY.  If an item has been made to order to a customer's specifications, we are unable to accept returns for change of mind or incorrect choice.

Custom Made items carry the full protections of the Consumer Guarantees under Australian Consumer Law for faulty, defective or damaged goods. If the goods are received in a damaged condition, please notify us within a reasonable time frame to ensure the Consumer Guarantees