Delivery Information

Delivery

We endeavour to deliver all Sydney and Melbourne CBD and metro orders within a 3-5 working day time frame and Canberra and Brisbane CBD and metro orders within a 3-7 working day time frame.

If you require your items to be assembled or installed on site these time frames may be extended. Please contact us if you would like to know a time frame for assembly / installation prior to purchase.

For delivery to out of metro, regional and other States, average time frames are 5-10 working days.

If delivery of your order is likely to exceed these time frames please be assured that we will contact you. 

Pre-Order and Custom made goods are an exception to these time frames and have a lead time specified in the product description or as specifically quoted.

In the event where a certain product is out of stock, the dispatch of your order may be delayed.  Rest assured, one of our friendly staff will be in contact with you should this happen.  You will be offered the opportunity to wait for the product or to receive an immediate refund.

Delivery charges (where applied) are generally for one man delivery for smaller items and two man delivery for large items. Occasionally where only one man delivery for larger items is possible (particularly in out of metro and regional areas) assistance may be required to unload goods and you will be contacted should this be necessary. 

Delivery is to ground floor unless specified otherwise. Please contact us for a delivery quote if you require delivery to upper levels.

AT THE TIME OF DELIVERY PLEASE CHECK YOUR PACKAGES FOR ANY SIGNS OF DAMAGE OR MISHANDLING.  PLEASE WRITE ANY CONCERNS ON THE DELIVERY PAPERWORK PRIOR TO SIGNING FOR THE GOODS.  PHOTOGRAPHIC EVIDENCE OF ANY DAMAGE/S MAY BE REQUIRED BY OUR INSURERS.  PLEASE REPORT ANY DAMAGE/S TO US WITHIN 48 HOURS OF RECEIVING.

Goods are delivered fully packaged.  If you have selected the option for us to assemble/install the items for you the assembly/installation charge includes removal of all packaging from your site.

Free Pick Up is also available, however due to our extensive range, goods are warehoused in several locations and States.  Please contact us to check if the item/s are available for collection near you