Returns

Change of Mind or Incorrect Choice: 

Returns and exchanges are permitted within 7 days of purchase if the packaging is unopened (excluding custom made items).

If the item has been assembled or installed at the purchaser's premises we are unable to accept returns for change of mind or incorrect choice.

A 20% restocking fee will apply to items accepted for return or exchange due to a customers change of mind or incorrect choice.  In this instance it is the customer's responsibility to bear the cost of returning the item.

Faulty or Damaged Goods: 

Customers have the full protections of the Consumer Guarantees under Australian Consumer Law for faulty, defective or damaged goods.  Please notify us of items received in a damaged condition within a reasonable time frame to ensure your right to the Consumer Guarantees.

Custom Made Items and Items Made to Order:

Please choose carefully. 

If an item has been made to order to a customer's specifications, we are unable to accept returns for change of mind or incorrect choice.

Custom Made items carry the full protections of the Consumer Guarantees under Australian Consumer Law for faulty, defective or damaged goods. If the goods are received in a damaged condition please notify us within a reasonable time frame to ensure the Consumer Guarantees.